Privacy Policy

Last updated: 07 June 2025

Loca-Roo ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain information including:

Personal Information

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third party providers)

Order Information

Products purchased
Transaction details
Delivery information

Technical Information

IP address
Browser type
Device information
Website usage data

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you regarding your purchases
Provide customer support
Improve our website and services
Detect fraud or security issues
Send marketing communications (only if you opt in)

3. Sharing Your Information

We may share your information with trusted third parties in order to operate our business. These may include:

Payment processors (such as Shopify Payments and Afterpay)
Shipping and logistics providers
Product suppliers or fulfilment partners
Website and analytics providers

These third parties only receive the information necessary to perform their services.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Payment information is processed through secure third party payment providers and is not stored directly on our servers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us understand website traffic, remember preferences, and optimise website performance.

You can modify your browser settings to decline cookies if you prefer.

6. Your Rights

Under Australian privacy laws, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of personal information where applicable

To exercise these rights, please contact us using the details below.

7. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with the revised date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Loca-Roo
📧 Email: info@locaroo.com.au