Shop now, pay later in 4 easy installments
ⓘ
Shipping Policy
Last updated: 07 June 2025
At Loca-Roo (ABN: 26 446 834 908), we aim to provide reliable and transparent shipping for all orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details (if available).
Shipping Locations
We currently ship within Australia.
At this time, international shipping is not available.
Delivery Timeframes
Estimated delivery times vary depending on the product, supplier location, and delivery address.
Typical delivery timeframes are:
-
Standard Shipping: 3–10 business days
Delivery times may vary for regional or remote areas.
Please note that these are estimated delivery times only and may be affected by courier delays, peak seasons, or other factors outside our control.
Supplier Fulfilment
Some products sold on Loca-Roo may be shipped directly from third-party suppliers or distribution partners.
Because of this:
-
Items in the same order may arrive separately
-
Packaging may differ depending on the supplier
Shipping Costs
Shipping costs are calculated at checkout based on your location and the product being ordered.
In some cases, free shipping promotions may be offered.
Order Tracking
If tracking is available for your order, tracking details will be provided via email once your order has been shipped.
You can use the tracking number to monitor your delivery through the courier’s website.
Delivery Issues
If your order has not arrived within the estimated timeframe, please contact us and we will assist in investigating the shipment.
Please ensure that your shipping address is correct at checkout, as we cannot guarantee changes once an order has been processed.
Lost or Damaged Items
If your item arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
Please include your order number and photos (if applicable) so we can assist you promptly.
Contact Us
If you have any questions about shipping, please contact us:
📧 Email: info@locaroo.com.au
📄 Contact Page: Available on our website
